If you should need any help, the following links may provide the answer. If not contact us using the details below and we’ll be glad to answer any questions.
We’re not in the business of supplying goods that don’t work and we’re not in the habit of making excuses. We’ve personally tried and tested every JustAddBirds product and we’re only interested in helping you help your garden birds. However, if you’ve ordered goods with which you aren’t entirely happy, then we’d be happier if we heard about it; therefore, if you’re not 100% happy with our products, we certainly guarantee to put it right by replacing or refunding, whichever is most appropriate.
Please contact us within 28 days of your purchase to return an item or request a refund. If you talk to us after this period we may be unable to offer you a full refund.
This does not affect your statutory rights.
We’re keen to help answer your questions and you might find what you’re looking for in our frequently asked questions section.
Please email JustAddBirds Customer Service at firstname.lastname@example.org
K2H Ltd trading as JustAddBirds
Mon-Fri 8:30am to 5pm, Saturday 9am to 2pm
We’ll respond to emails within the day and will happily telephone you back if that’s what you’d prefer.
Please add your name, postcode and phone number (if you would prefer a call) to the email and explain how we can best help.